You may return any unused item for a full refund (excluding shipping charges) within 30 days of purchase. If your order was damaged, missing, or incorrect, we apologize for the inconvenience. You may report the issue to us by sending us an email at email@example.com or by calling us at 512-428-6564, and we will get back with you within 24 hours. Please remember to have your order number and order date ready. Our normal customer service hours are 10 am CST to 5 pm CST Monday – Friday.
Return Shipping Costs
We will pay for return shipping costs if the item arrives damaged or defective. You will be responsible for the return shipping costs if the item received was not damaged or defective. Any returns may be sent to:
8201 S. Congress Avenue
Austin, TX 78745
Same Day Shipping
All orders placed by 11 am CST will ship that same day if the order is placed on a normal business day. Any orders placed after 11 am CST will be shipped the following business day. Our business days are Monday through Friday excluding holidays. Severe weather may also lead to a delay in same day shipping.
The delivery time for our Flat Rate Shipping and Ground Shipping services may vary based on your delivery address. Refer to the map below to determine the approximate delivery timeframe.
We do not offer international shipping at this time.
Free Shipping and Flat Rate Shipping
Most products that we offer receive 8.99 flat-rate shipping (or $6.99 in Texas) when shipped within the contiguous United States. We also offer a lower $4.99 flat rate for shipping in zip codes surrounding SoCo Homebrew. Free Shipping and Flat-rate shipping are not available for addresses in Alaska, Hawaii, and the U.S. Territories.
We may occasionally offer free shipping on select products or based on the total size of your shopping cart. Free shipping is available for orders of $59 and above.
Some items do not qualify for free shipping or flat-rate shipping. These items will have product descriptions that state that they do not qualify for free or flat rate shipping. Free shipping offers are only available in the lower 48 states.
Shipping To Correct Address
You are responsible for providing us with the correct mailing address when your order is placed online. We will make all reasonable efforts to validate your address with the shipping courier. You will be responsible for any additional shipping charges that are incurred if you provide us the incorrect shipping address.
Our Customer Service Representatives are answering calls every business day (excluding holidays) between 10 am CST and 5 pm CST. Our business days are Monday through Friday excluding holidays.
Retail Store Location & Hours
Monday – Wednesday: 10 am CST to 6 pm CST
Thursday – Friday: 10 am CST to 7 pm CST
Saturday: 10 am CST to 6 pm CST
Sunday: 10 am CST to 5 pm CST
8201 S. Congress Avenue
Austin, TX 78745
COVID-19 STORE HOUR CHANGES
We are continuing to ship out daily. Our retail store will be open 10 am to 4 pm Monday through Saturday and closed on Sundays until further notice. Our retail store on South Congress is continuing to remain open for curbside pick-up only. Make an order on our website (www.socohomebrew.com) or give us a call at 512-428-6564 and we can either ship your order directly to you or bring it out to your car.
Curbside Pickup: If you place your order online (choosing local pickup) or over the phone and would like us to bring out your order to you, then just give us a call at 512-428-6564 when you arrive and we will be right out.
SoCo Homebrew retail locations and Customer Service will be closed in observance of the following holidays:
New Year’s Day
We ship all Wyeast and White Labs yeast with ice packs to help ensure that the yeast arrives alive. Please refrigerate any Wyeast or White Labs yeast immediately after you receive your package in the mail.
Preparing a yeast starter is a good way to increase the yeast cell count before you pitch your yeast. We recommend that you prepare a starter for any beer that has a gravity over 1.050.
SoCo Homebrew is located in Austin, Texas. Therefore, we do charge sales tax for orders shipped to addresses in Texas. The sales tax amount should appear on your order once you type in your shipping address.
Pricing and Policies
All information on this website regarding products and services provided by SoCo Homebrew is subject to change without notice. Reasonable efforts are taken to ensure the accuracy and integrity of all information provided here, but SoCo Homebrew is not responsible for misprints, out-of-date information, or errors. SoCo Homebrew makes no warranty, express or implied, or assumes any legal liability or responsibility for the accuracy or completeness of any information contained on this website.