You may return any unused item for a full refund (excluding shipping charges) within 30 days of purchase. If your order was damaged, missing, or incorrect, we apologize for the inconvenience. You may report the issue to us by filling out a customer service contact form [here], and we will get back with you within 24 hours. Alternatively, you may also call our Customer Service Representatives at 512-428-6564 during normal business hours.
Return Shipping Costs
We will pay for return shipping costs if the item arrives damaged or defective. You will be responsible for the return shipping costs if the item received was not damaged or defective. Any returns may be sent to:
4930 S. Congress Ave., Suite 307
Austin, TX 78745
Same Day Shipping
All orders placed by 12 pm CST will ship that same day if the order is placed on a normal business day. Any orders placed after 12 pm CST will be shipped the following business day. Our business days are Monday through Friday excluding holidays. Severe weather may also lead to a delay in same day shipping.
We do not offer international shipping at this time.
Flat Rate Shipping
Most products that we offer do receive 7.99 flat-rate shipping when shipped within the contiguous United States. Flat-rate shipping is not available for addresses in Alaska, Hawaii, and the U.S. Territories.
Our Customer Service Representatives are answering calls every day (excluding holidays) between 11 am CST and 5 pm CST
Retail Store Location & Hours
Monday through Saturday: 11 am CST to 7 pm CST
Sunday: 11 am CST to 5 pm CST
4930 South Congress Avenue
Austin, TX 78745
SoCo Homebrew retail locations and Customer Service will be closed in observance of the following holidays:
New Year’s Day
We ship all Wyeast and White Labs yeast with ice packs to help ensure that the yeast arrives alive. Please refrigerate any Wyeast or White Labs yeast immediately after you receive your package in the mail.
Preparing a yeast starter is a good way to increase the yeast cell count before you pitch your yeast. We recommend that you prepare a starter for any beer that has a gravity over 1.050.
Pricing and Policies
Our prices and policies are subject to change without notice.